U.S. Customs and Border Protection has announced the implementation of a Passenger Service Manager program, intended to improve customer service and increase professionalism at U.S. ports of entry.
According to CBP, Passenger Service Managers "will be highly visible and responsive to the traveling public, and will be the primary point of contact to address concerns or comments about the inspections process of international travelers."
CBP has designated the following ports for participation in this program: Atlanta, Boston, Chicago (O’Hare), Dallas/Ft. Worth, Detroit, Dulles, Ft. Lauderdale, Honolulu, Houston, Los Angeles, JFK, Las Vegas, Miami, Newark, Orlando, Philadelphia, San Francisco, San Juan, Sanford, and Seattle.
See CBP News Release.